Billing Services Group

VoiceLog will be sponsoring the upcoming 14^th Annual National Energy Marketers Association Conference scheduled for April 25-27, 2011 in Washington, D.C.

NEMA is a national, non-profit trade association representing wholesale and retail marketers of natural gas, electricity, as well as energy and financial related products, services, information and advanced technologies throughout the US, Canada and the European Union.  Its membership includes independent power producers, advanced metering, demand and load management firms, billing, back office, customer service and related information technology providers.

VoiceLog has been involved in the deregulated energy supply business for nearly a decade helping marketers of both gas and electricity in their new customer enrollment process via Third Party Verification (TPV).  Through products and services such as automated call recording, scripted recording, scripted TPV with quality control, speech recognition, and live operator services, VoiceLog provides companies with valuable information and documentation needed for sales tracking and verification.

In addition, as outsourced telemarketing and door-to-door sales have evolved as the two main channels utilized by marketers to acquire new residential and small commercial customers, the need to safeguard against fraudulent sales practices has become a greater issue of concern.  VoiceLog provides a valuable service as an unbiased third party in helping marketers ensure that their agents are acting in the best interest of their company and consumers.

This verification service has a growing importance in the competitive energy supply business as the deregulated energy market expands.  Therefore, VoiceLog has been working closely with regulators and marketers to develop new products and applications that meet the needs of both.

For further information on VoiceLog, please contact Dan Homa at 301.261.8583 or via email at dan.homa@bsgclearing.com.